Roku Not Connecting to Wi-Fi? Try These 8 Troubleshooting Solutions

Roku devices are known for streaming content online. This makes it obvious that these devices need to be connected to the internet in order to stream content smoothly. If you are connected to a poor network or no network at all, this will obstruct you from streaming content online.

There can be times that while using streaming media, you realize that Roku is not connecting to Wi-Fi. This can happen for several reasons such as a poor Wi-Fi signal, issues with the router, and others. This guide will talk about all those causes due to which Roku won’t connect to the internet and what can be done to resolve it.

Why is Roku not Connecting to Wi-Fi?

If Roku is unable to connect to the wireless network, this can create issues in getting the best out of the Roku device. Here are some reasons why Roku won’t connect to Wi-Fi:

  1. A poor internet connection
  2. Due to entering incorrect ID and password
  3. Obstructions between Roku and the router
  4. Network, router, or modem issues

See Also: Roku Not Working? Fix Different Problems

How to Fix When Roku isn’t Connecting to Wi-Fi?

In the above section, you read about the reasons why Roku is not connecting to your Wi-Fi network, now let’s proceed to the solutions and see what can be done to fix the connection issues with the Roku device:

1. Check If Roku is Connected to the Internet

The first and foremost thing you need to check is if your Roku device is properly connected to the internet or not. To analyze if the Roku device is getting adequate connection speed and strength, follow the given instructions:

  • On the home screen, press Left on the remote to access the side menu. Find Settings.
  • Press Right on the remote to access the Settings menu, and again press Right to open the Network.
  • Once again, press Right on the Network page, and you will find two options there. You can see the connection details on the About page, or use the Check Connection tool to test the connection.
  • The About page will tell you about the connection type, IP and mac details, signal strength, the wireless channel, and download speeds. If this information is not available, it means Roku is not connected to the internet.
  • If you are able to see the above information and are connected to the internet, use the Check Connection Tool. Scroll down to the tool and press.
  • A pop-up will appear with the information related to your network connection status, internet connection status, and internet signal or speed. If the speed is fine, you can try playing media and see if this helps in fixing the issue.

If the signal strength is poor or weak, you will get the instructions on the screen to fix that issue. In case, the issue still arises, it means the Roku device is not connected to a strong network, and this could be due to the router or the modem. You can wait for some time if the network service is down temporarily.

2. Ensure the SSID and Password is Correct

The next thing you can check is the Network ID, that is also known as Service Set Identifier (SSID) is correct. You will see a lot of networks that will be automatically scanned by your Roku device, so make sure you are trying to connect to your network only and also, the password needs to be typed carefully to be sure of its accuracy.

3. Restart your Roku Device

Sometimes a simple restart can fix all the issues with your Roku device, including if it is not connecting to Wi-Fi. Here are the steps to restart your Roku device:

  • Press Left on the remote to open the side menu on the home screen and scroll down to Settings.
  • To enter the Settings, press Right.
  • Then scroll down to System and press Right to open it.
  • Then look for System Restart, select Restart, and press OK on the remote.

This will restart or reboot the Roku device.

4. Reboot the Router and Modem

You can also reset or reboot the router and modem if Roku is still unable to connect to the wireless network. Follow the given steps to reboot the router and modem:

  • Unplug the modem and the router.
  • Wait for 30 seconds and let the devices cool down. This will also give a signal to your ISP, computers, and other devices that both router and modem are offline.
  • Now, connect the modem and if it doesn’t turn on, press the Power button.
  • Wait for 60 seconds and let the modem authenticate with your ISP.
  • Now, plug in the router, and you might need to press the Power button.
  • Wait for some time and let the router boot up.
  • Once the router and modem restart, see if the Roku is connecting to Wi-Fi.

Follow the next method to know the right steps to connect Roku to the internet.

See Also: Roku Remote Volume Not Working? Fix it

5. Re-Connect Roku to the Internet

If the above steps didn’t help, you can try reconnecting your Roku device to the Wi-Fi by following the steps listed below:

  • Access the side menu by pressing Left on the remote on the home screen; look for the Settings.
  • In the Settings section, press Right again to go to Network.
  • On the network page, scroll down to Set Up Connection > Wireless > OK.
  • A wireless network scan will start; search for your network from the list and select it.
  • Now, type in the password for your Wi-Fi and then press Connect. If the password is correct, your Roku device will start connecting to the network.

That’s how you can reconnect Roku to Wi-Fi and fix the connection issues.

6. Disable Network Pings

Network pings could be another reason why Roku won’t connect to Wi-Fi, and disabling them could be one solution. Here is how you can disable network pings:

Press Home 5 times > Fast Forward > Play > Rewind > Play > Fast Forward

After that,

Go to System Operations menu > Network menu > Disable Network Pings

7. Check DNS Settings

To ensure that your internet is working efficiently, you need to check that the DNS (Domain Name System) settings are correctly set up, and here is how you can do that:

  • Login to the router using your user ID and password.
  • Go to the DNS settings.
  • Change the internal DNS address into the public DNS address; enter in DNS1 and in DNS2).
  • After saving the changes, restart the Roku device as well as your router.

Doing that might help you connect your Roku device to the internet again.

8. Other Troubleshooting Options

If the above solutions didn’t help, here are the other solutions that you can try:

  • You can use an Ethernet cable to connect your router to the internet entry port, as this might let you experience an optimized internet connection.
  • You can also place your router and Roku device in closer proximity to ensure there are no physical obstructions between both devices.
  • Furthermore, you can also contact Roku for support.


1 How to reset Roku’s password?

To reset your Roku device password, you can follow these steps:

  • Visit the official Roku password reset page.
  • Enter the email address that is linked to your Roku device and click on the Submit button.
  • You will receive an email with the instructions that will help you to reset the password.
  • Follow the instructions to create a new password for your Roku device.


2 How to connect Roku to Wi-Fi without a remote?
Follow these steps to connect Roku to Wi-Fi without using the remote:

  • Connect the Roku player and your smartphone to the same Wi-Fi network.
  • On the Roku app, press Devices.
  • Then select your Roku device.

This will connect your phone to the Roku device, and you can use it as a remote.

Infomafia, over and out!

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