A good business reputation speaks volumes. That means if you’re a painting contractor like Stubbins Painting San Diego, you want potential customers to see you as a reliable professional who can deliver high-quality work.
Building a good reputation takes immense effort and time. For starters, it means keeping your end of the bargain. Not when it suits you, but always. Case in point, if you say you’ll be at a job site at 8 am, be on time.
It also implies communicating well with your customers. As such, it helps to keep them updated on the status of their project and by being available to answer any questions they may have.
Also, are you the contractor who goes the extra mile to exceed your customers’ expectations? Full disclosure: clients will be more likely to recommend you to their friends and family if you do an excellent painting job. And when all is said and done, establishing a solid reputation is well worth the effort.
So, how is Stubbins Painting rated? To offer an answer, we need to find out what the contractors’ customers say about their experience working with the company. So, here we go…
Reviews: A Reliable Metric
A good starting point in establishing a firm’s rating is to go over online reviews, especially on platforms like Google and Yelp. We don’t need a fine-toothed comb for the task; a general overview will do.
Stubbins Painting has a solid 5-star rating on Yelp from 148 reviews. A sizable number of reviewers praise the high quality of Stubbins’ work. Here’s how other third-party sites rate Stubbins in 2022:
- HomeAdvisor: 5 stars out of 8 reviews
- Google: 4.5 stars from 16 reviews.
- Houzz: 5 stars- 1 review.
Mostly, reviewers appreciate the company’s flexibility and great customer service. In short, the contractor seems to be doing many things right.
If the trend of positive reviews is anything to go by, then it’s safe to say that Stubbins Painting is rated highly. That said, very few firms get a full score. In fact, it can be challenging to chance upon a contractor who doesn’t have at least one disgruntled customer.
A Minor Blip
Let’s dig a little deeper by checking what one dissatisfied customer had to say. Generally, they complained about high project prices and explained why they opted to look elsewhere.
Fortunately, the contractor responded by admitting fault on their part, including miscommunication. They also mentioned they would be working to ensure none of their customers go through a similar experience. That said, here is what the general commentary looks like for Stubbins Painting:
Response Rate
If you’re looking for a company that always responds quickly and efficiently to customer inquiries, look no further than Stubbins. With a 100% response rate on Yelp, you can be assured the contractor can address your concerns promptly.
Typically, the contractor responds in just 10 minutes. Talk about setting the bar high! Put plainly, whether you’re looking for product information or exceptional customer service, Stubbins is always available to help. Some reviewers glowingly remark that the firm put them first. Now that’s how to create a solid reputation – by letting your customers advocate for your brand.
Attentiveness to Detail
Stubbins is best known for their interior and exterior painting services designed to maintain the appearance of residential and commercial properties. They also refinish bathroom and kitchen cabinets, giving them a new lease of life.
Though these may seem like simple tasks, painting is quite complex. To achieve a professional-looking finish, a painter has to pay attention to detail at every stage of the process. This includes proper prep work- sanding, priming, and patching- and applying the paint.
Some customers admit that the contractor took their time on the job. That meant using even strokes and avoiding drips and runs for a smooth, clean finish. They also note that the contractor inspected painted surfaces for any imperfections and, if necessary, touched up any areas that needed improvement.
These testimonials offer a sneak peek into what it would be like to work with Stubbins Painting. And, if the customer accounts are anything to go by, it’s safe to say that you can bank on the contractor. So, if you’re casting around for a painting contractor in San Diego, you might want to include Stubbins Painting in your list of potential candidates.
Overall, Stubbins has a good reputation. Customers are generally satisfied with the outcome of their projects and appreciate the staff’s professionalism. Bar a few isolated incidents, the contractor is a solid choice for many, a fact we cannot dispute.